Privacy Policy

1. Introduction

The right to privacy and, specifically, the right to the protection of personal data is one of the values of FLUIDRA GLOBAL DISTRIBUTION SL, the parent company of the Fluidra Group (hereinafter, FGD), which is included in our Code of Ethics.

The purpose of this policy is to explain how FGD will handle your personal data that may be collected through the various forms available on the website www.spareparts.astralpool.com. Your personal data will be treated confidentially and only for those purposes for which you have been informed, as explained below in this General Privacy Policy.

2. Commitment to Privacy

FGD is fully committed to complying with the regulations and the General Data Protection Regulation of the European Union and the applicable legislation regarding the protection of personal data at all times, which is a priority objective for FGD.

For this reason, FGD has decided to implement the following principles, where privacy is the foundation upon which all processing is configured:

Transparency in data processing is one of our priorities; therefore, whenever we collect personal data, we will properly inform you in the corresponding privacy policy about the purposes of the processing.
We will only process the data that is strictly necessary to carry out the informed processing.
We will never force you to provide personal data unless it is genuinely necessary to provide you with the service you request.
Whenever possible, we will provide you with simple means to control your personal data.
Your data will not be transferred, sold, rented, or made available in any other way to any third party, except to the service providers of FGD who perform certain activities for FGD, but who will not process the data for their own purposes in any case. Some of these providers may be located outside the European Union, as indicated in the section “International Transfers.”

PURPOSES OF THE PROCESSING, LEGITIMACY BASES, AND CONSERVATION PERIODS

Depending on your interaction with the page, your personal data will be processed for the following purposes and in accordance with the legitimacy bases indicated below:

Purpose	Legitimacy Base	Conservation Period
To improve our websites, services, products, and provide better service and content.	The legitimacy base of strictly necessary cookies is FGD’s legitimate interest in being able to offer you a better browsing experience on our website. The benefit this generates for FGD is to provide a good quality website. The benefit for the interested parties is to receive a quality experience through their navigation on the website. Please note that to assess the legitimate interest, a weighing of the legitimate interest has been carried out, in which the benefits of the data controller, as well as the benefits of third parties, have been analyzed, concluding that our legitimate interest in processing prevails over the interests, rights, and freedoms of users. You can request more information about the weighing of legitimate interest by contacting our Data Protection Officer (DPO) at the address indicated at the end of this section. We also take this opportunity to remind you that you have the right to object to processing based on legitimate interest. Likewise, the legitimacy bases for analytical cookies is the provision of your consent. For more information, please see our Cookie Policy.	For more information about the conservation of cookies, please see our Cookie Policy.

Purpose

Legitimacy Base

Conservation Period

To improve our websites, services, products, and provide better service and content.

The legitimacy base of strictly necessary cookies is FGD’s legitimate interest in being able to offer you a better browsing experience on our website. The benefit this generates for FGD is to provide a good quality website. The benefit for the interested parties is to receive a quality experience through their navigation on the website. Please note that to assess the legitimate interest, a weighing of the legitimate interest has been carried out, in which the benefits of the data controller, as well as the benefits of third parties, have been analyzed, concluding that our legitimate interest in processing prevails over the interests, rights, and freedoms of users. You can request more information about the weighing of legitimate interest by contacting our Data Protection Officer (DPO) at the address indicated at the end of this section. We also take this opportunity to remind you that you have the right to object to processing based on legitimate interest.

Likewise, the legitimacy bases for analytical cookies is the provision of your consent. For more information, please see our Cookie Policy.

For more information about the conservation of cookies, please see our Cookie Policy.

3. Duration of Processing and Conservation Period

At FGD, we are committed to processing personal data as long as they are genuinely useful to us and we can provide you with quality service through their use. Therefore, we will make all reasonable efforts to minimize the processing and conservation periods of personal data.

In any case, even if you ask us to delete your data, we may retain and maintain them, under the appropriate blocking, for the time necessary to comply with our legal obligations and to make them available to the competent authorities regarding the various matters that may apply.

4. International Transfers

FGD, as an entity with international projection, has international providers who may provide services from outside the EU, so it is possible that your data is processed outside the European Union or the European Economic Area.

In any case, FGD will ensure that these data processing operations are always protected with the appropriate guarantees, which may include:

Standard Contractual Clauses approved by the EU: These are contracts approved by the European regulator, providing sufficient guarantees to ensure that the processing meets the requirements established by the European Data Protection Regulation.
Third-party certifications: For example, framework agreements between the EU and third parties that establish a standardized framework for data processing in accordance with the requirements of the European Data Protection Regulation.

5. Exercise of Rights and Complaints to the AEPD

As a result of the processing of your personal data by FGD, current legislation grants you a series of rights. Below, we provide a summary explanation of each right to facilitate its exercise:

Right of access: You have the right to know which of your personal data we process and for what purposes.
Right of rectification: Your data will always be yours, and as such, you can request their rectification at any time if there is any error in our records.
Right of deletion: You may request at any time that your personal data be deleted from our files.
Right of opposition: You can oppose the processing of your data concerning any of the processing purposes.
Right to limit processing: You may request the limitation of processing in the following cases:
- a. If you believe that the data we maintain about you is incorrect or inaccurate;
- b. If you believe that we are not processing your data lawfully, but you prefer to limit the processing to its deletion;
- c. If the data we maintain is no longer necessary for the purpose for which we collected it, but you need us to keep it to raise legal claims;
- d. If you have exercised your right to oppose any processing and are awaiting a response from us.
Right to data portability: Whenever technically possible and reasonable, you have the right to request that the personal data you have provided to us directly be communicated to another data controller. If possible, we will provide your data directly to this other data controller; if not, we will provide it to you in a standard format.

Whenever we process your data based on consent, you may revoke it at any time, without further consequences beyond, depending on the right exercised, not being able to provide certain services. You can exercise the rights you hold by contacting FGD via email directed to dataprivacy@fluidra.com, with the reference "Personal Data." Furthermore, if you consider it necessary, you can contact our Data Protection Officer at the email address dataprivacy@fluidra.com, with the reference "DPO." If you have any questions or complaints regarding how we process your personal data, or any other related issue, you can contact our DPO by email at dataprivacy@fluidra.com. If you do not receive a response within a reasonable time frame, you may file a complaint with the Spanish Agency for Data Protection.

7. Confidentiality and Security in Data Processing

Your personal data is very important to us, and we are committed to treating it with the utmost confidentiality and discretion, as well as implementing all security measures that we deem appropriate and reasonable.

In this regard, FGD declares and guarantees that it has established all technical means at its disposal to prevent loss, misuse, alteration, unauthorized access, and theft of the data provided by users.

8. Social Media

Social media are part of the daily lives of many Internet users, and for them, we have created various profiles of FGD.

All users have the opportunity to join the pages or groups that FGD has on different social networks.

However, you should keep in mind that, unless we request your data directly (for example, through marketing actions, contests, promotions, or any other valid means), your data will belong to the corresponding social network, so we recommend that you read their terms of use and privacy policies carefully and ensure that you configure your preferences regarding the processing of data.

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